Subscription canceled, but no refund received.

[sashitomo]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

I canceled my subscription through the virtual agent a few hours ago, but I still haven’t received the refund. Is this normal? How long does it usually take to receive the refund?

[NotDizzyButFizzy]

Refunds for Copilot Pro (via Microsoft) are typically only available within 14 days of initial purchase for most countries like the UK, or prorated anytime in select regions (e.g., France, Canada) beyond that, no refund for the current period but access continues until billing cycle ends. Processing can take 5-10 business days, so a few hours isn't unusual; check your Microsoft account (account.microsoft.com/services > Manage subscription) for status or contact support via the billing chat for an update. If over 14 days, unfortunately it's standard policy with no refund, but confirm your purchase date to be sure.

[riiyansh-singh]

Hey! It’s totally normal not to see the money back in your account just a few hours after canceling.
Even though GitHub processes the cancellation on their end immediately, the refund itself usually takes 5 to 10 business days to actually show up on your bank statement. It depends more on your bank’s processing time than on GitHub.
A couple of things to keep in mind:
Check your email: You should have received a confirmation of the cancellation and the refund amount. If you haven't received that email yet, the process might not have finished.
"Pending" status: Sometimes the refund will show up as a "pending" transaction in your banking app before the funds are actually cleared.
Billing Support: Since this is a community forum, we can’t see your account details. If it’s been more than 10 days, your best bet is to open a ticket directly with GitHub Support so they can look at your specific transaction.
Hope that helps clear things up!

[hidessh99]

Wait until the end of the week. If you don’t have a confirmation email by Friday, or if the money hasn't returned after 10 business days, that is the right time to contact a human support agent.
​Which service was the subscription for? I can help you find the specific refund policy or the direct link to check your status.